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Service & Maintenance
Kirby Lester. Built To Perform
Kirby Lester units are extremely accurate and reliable. With proper cleaning, your Kirby Lester unit should provide years of trouble-free operation. Most counting errors are caused by improper or infrequent cleaning.
Operating and Cleaning Your Kirby Lester Unit
Follow the operating and cleaning instructions in your unit's Operating Manual. Clean your Kirby Lester unit at least daily, or more often if you are handling excessively dusty medications (especially uncoated generics). For general guidelines, please see the Easy-Start Guide.
Do You Need Service?
If you believe your Kirby Lester unit needs repair or service, contact Kirby Lester Service first via phone or e-mail. Do not send in your unit for repair unless Service instructs you to do so. Service will need the following information:
- Model Number (e.g., KL15e, KL25)
- Unit serial number (typically on the side of the unit)
- Warranty: Is your Kirby Lester unit under warranty?
- Details of the problem or concern
If Kirby Lester Service instructs you to send in your Kirby Lester unit, you will be asked to print out and complete the document, Preparing Your Kirby Lester Unit For Shipment (PDF). This document will need to be included in the shipping box with your Kirby Lester unit. Remember to take great care in packing your Kirby Lester unit for transit, as instructed by Kirby Lester Service.
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