Kirby Lester backs up our technology with world-class customer support. We know that your pharmacy relies on Kirby Lester dispensing and verification systems to accurately, safely and efficiently process prescriptions for your patients. Our service and support programs are designed to keep your Kirby Lester hardware and software operating smoothly.

Cleaning Your Kirby Lester
The key to longevity with any Kirby Lester system is proper cleaning and maintenance. Kirby Lester recommends cleaning your Kirby Lester unit daily, or more often if you count dusty tablets. Follow the cleaning instructions in your Operating Manual. In addition, video help is available onscreen to walk the technician through the simple cleaning steps. Or click below for daily cleaning instructions.
KL20 Daily Cleaning Instructions (.pdf)
KL30 Daily Cleaning Instructions (.pdf)

Cleaning Videos
Click here to see cleaning instructions for KL20 (.wmv file requires Window Media Player plug-in)
Click here to see cleaning instructions for KL30 (.wmv file requires Window Media Player plug-in)

Devoted National Coverage
Kirby Lester has a dedicated team of implementation and service technicians. The same national team of technicians that installed your Kirby Lester device will also service it. From day one, your Kirby Lester system will be handled by a service technician who specializes in only our technology and knows your Kirby Lester device inside and out.

Custom Service Package Options Available, Including 24/7/365 Coverage
Depending on your pharmacy's business hours and needs, Kirby Lester offers complete service for our devices with a combination of remote diagnostics tools and phone or in-person support. See your Kirby Lester sales manager for service package options.

Kirby Lester's interfaced KL20, KL30, KL60 and KLVS devices are equipped to be diagnosed via remote support software. Our team can connect with your Kirby Lester device — without interfering with your daily workflow — to automatically update software and drug databases and trouble-shoot.

(KL60) In the unlikely event that your KL60 should need onsite service, we will dispatch our service technicians from one of four regional offices.

Affordable Service Packages
You won't overpay for your annual service package with Kirby Lester. We provide quality service with a price that is well below the industry norm. An annual service contract provides you with peace of mind that your system is covered no matter what.

Cassette Ordering (KL30 and KL60)
Kirby Lester's KL30 and KL60 are equipped with custom-calibrated cassettes for absolute accuracy and fast dispensing speed. Occasionally you may need to swap a medication cassette. Kirby Lester provides free replacement cassettes with a service contract. Our program provides you with the flexibility to handle any changes that may occur.
To order KL30/KL60 cassettes, click here.

Do You Need Service?
If you believe your Kirby Lester unit needs service, first contact Kirby Lester Service first via phone or e-mail. Do not ship your unit for repair unless Service instructs you to do so.

Service will need the following information:

• Model Number (e.g., KL20, KL30, KL60, KLVS)
• Unit serial number (typically on the side of the unit)
• Warranty: Is your Kirby Lester unit under warranty?
• Details of the problem or concern

If Service instructs you to send in your Kirby Lester KL20, KL30 or KLVS, you will be asked to print out and complete the document, "Preparing Your Kirby Lester Unit For Shipment". (.pdf) This document will need to be included in the shipping box with your Kirby Lester unit. Remember to take great care in packing your Kirby Lester unit for transit, as instructed by Kirby Lester Service. Any damage to your Kirby Lester unit in transit to Kirby Lester will be your responsibility.